UK Game Signal · Privacy
Privacy Policy
Effective from
This policy explains how UK Game Signal handles personal information when you browse ukgamesignal.com, use its contact controls or speak to our support team. It covers our own guide and browser preferences. A platform you visit through an external link is responsible for its own services and data practices.
1. Who Operates This Guide
UK Game Signal operates this independent games information guide and is the controller for personal information it uses for support and website administration. For privacy questions, email [email protected], telephone +44 20 8058 7314, or write to UK Game Signal, 38 Chancery Lane, London WC2A 1EN, United Kingdom.
Our support hours are Monday–Friday, 09:00–17:00 UK time, excluding UK bank holidays. Please use “Privacy request” as your email subject and describe what you need. You do not need an account to contact us or exercise your rights.
2. Information Used When You Visit
The contact page asks for your name, email address, subject and message. The homepage also has Name and Subject controls. Information you enter may identify you, especially if your message includes personal circumstances. Share only what is relevant to the question; a form confirmation is not evidence that a permanent correspondence record has been created.
Loading a page exposes technical request information to hosting infrastructure, such as an IP address, browser details, requested URL and time of access. Where operational logs are kept, they support troubleshooting and security. This policy does not describe an analytics service or advertising profile.
The consent control remembers a choice using the same preference name in a cookie and local storage. These are separate browser mechanisms, with different lifetimes:
| Name and storage | Purpose and category | Lifetime |
|---|---|---|
| ukgamesignal_consent_v1 — cookie | First-party necessary preference storage: remembers your consent choice. | One year from the latest saved choice, unless you delete it sooner. |
| ukgamesignal_consent_v1 — local storage | First-party necessary preference storage: retains the same choice in this browser. | No automatic expiry; remains until replaced or cleared by you or site code. |
These entries record a preference rather than your enquiry. Browser restrictions may prevent local storage; the cookie can retain the choice instead. Preferences are specific to the browser and device you use.
3. Why Information Is Used
We use information to answer enquiries, review suggested corrections and understand the page or issue you describe. Technical information helps maintain availability, diagnose broken pages and investigate automated abuse. Remembering a consent preference keeps your choice available when you return.
We limit use to these purposes and any compatible, necessary administration. UK Game Signal offers no user accounts, wagering transactions or newsletter enrolment. Sending a question does not subscribe you to marketing, and we do not use support messages to build advertising audiences.
4. Legal Bases and Your Choices
Under the UK GDPR, our legitimate interests support proportionate enquiry handling and website security. We weigh those interests against the effect on visitors, use the least information reasonably needed and consider objections. A legal obligation may require us to preserve or disclose particular information.
Necessary preference storage remembers the choice you request. Optional storage requires your prior consent if introduced. Accept and Reject are available in the consent banner; Cookie Settings in the footer lets you revisit optional consent. Withdrawing consent is as accessible as giving it and does not affect processing lawfully completed beforehand.
Choosing Accept does not itself mean that an optional tracking service is running. You can clear browser storage separately, although the consent prompt may then appear again. Rejecting optional use does not prevent reading the guide or contacting support.
6. How Long Information Is Kept
Our policy is to keep support correspondence for up to 12 months after the enquiry is resolved, then delete it or remove identifying details. This period allows follow-up questions and recurring corrections to be understood. It applies to correspondence actually received and retained through support channels, rather than promising server-side storage of every form submission.
Where routine technical logging exists, our operational retention target is up to 30 days. Records needed to investigate a specific security incident may be isolated for longer. A legal requirement or active dispute may also justify retaining a limited record beyond the usual period; it is reviewed when that reason ends.
The cookie and local storage lifetimes are listed above. An expired cookie does not automatically clear local storage. To remove the remembered preference completely, clear both cookies and site data for ukgamesignal.com in your browser.
7. Protecting Information
Our approach is to restrict access to people who need information for support or maintenance, minimise unnecessary copies and review retained material. Proportionate precautions include access controls, careful handling of correspondence and attention to software maintenance.
No website or communication channel can guarantee absolute security. Do not send passwords, bank card details, identity documents or sensitive health information with an ordinary enquiry. If you accidentally include sensitive information, contact support promptly so we can consider appropriate removal and any further protective steps.
8. Your Data Protection Rights
Depending on the circumstances and applicable UK law, you can:
- Request access to your personal information and an explanation of its use.
- Ask for inaccurate details to be corrected or incomplete details completed.
- Request erasure where there is no continuing lawful reason to retain information.
- Request restriction while accuracy or the basis for processing is disputed.
- Object to processing based on legitimate interests because of your particular situation.
- Request portability of information you supplied where automated processing relies on consent or a contract.
Email [email protected] or use the postal contact in section 1. Include enough context to locate the correspondence, without sending unnecessary identification. We may ask proportionate questions to verify identity before releasing personal information. We normally respond within one month; if a lawful extension is needed, we explain why within that initial period.
Requests are normally free. Rights have legal limits, and we explain any refusal or exception. You may complain to the UK Information Commissioner’s Office at ico.org.uk, whether or not you have contacted us first. Nothing in this policy limits your statutory rights.
9. Younger Visitors
Games and external platforms have their own age ratings and access rules. Younger visitors should ask a parent or guardian before sharing contact details or sending a message. We do not ask children to create profiles or provide personal information to read the guide.
A parent or guardian concerned about a child’s correspondence can contact support to request review and removal. Please identify the message and explain your relationship; we will handle verification proportionately and avoid requesting more information than needed.
10. Policy Updates
This policy takes effect on 16 October 2026. We update this page when our practices or legal requirements change, revise the effective date and explain material revisions here. We will request a fresh choice before introducing new optional processing that requires consent. Please revisit this policy when you use a new feature or have a privacy question.